Terms of Business

In these Terms and Conditions the following terms have the following meanings:

‘Honeyfield’ means the property known as Honeyfield Lodge, Cold Inn, Kilgetty, Pembrokeshire SA68 0RP

‘Agreement’ means the agreement between the Owner and the Visitor for the holiday rental of Honeyfield on these Terms and Conditions;

‘The Owner’ means the owner of Honeyfield

‘Visitor’ means the person in whose name the booking is made.

‘The Holiday Period’ means the period booked for a holiday at Honeyfield

1. Agreement

1.1 The making of a booking will form an Agreement on these Terms and Conditions between the Visitor and The Owner for the holiday rental of Honeyfield

1.2 The Owner permits the Visitor to occupy Honeyfield together with the use of its contents for the Holiday Period

1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party and shall make his or her party fully aware of these Terms and Conditions.

2. Booking and Payment Terms

2.1 For bookings made 6 weeks or more in advance, the booking for a holiday will be effective when a deposit of at least one third of the holiday price (rounding up to the nearest pound sterling) has been received by The Owner. Up to that time it will be a provisional booking, and provisional bookings are normally held for a maximum of 7 working days. The full balance of the total holiday cost will be payable not later than 6 weeks before the Holiday Period begins.

2.2 For bookings made for a holiday less than 6 weeks away, full payment must be made at the time of booking.

3. Cancellation

3.1 If the Visitor wishes to cancel a booking they must give The Owner notice in writing as soon as possible. A 100% cancellation charge will be payable. On receipt of the written cancellation The Owner will endeavour to re-book Honeyfield for the Holiday Period and, if successful for the whole or part of the period, will refund the relevant proportion of the money paid less £50.00 (fifty pounds) to cover administration.

3.2 If, following a booking, the full balance is not paid on time, The Owner shall notify the Visitor. If, after 30 days from the date on which full payment is due, full payment has not been received by The Owner then the Owner may cancel the holiday booking and the above cancellation charges will apply and the Visitor remains liable for 100% of the holiday cost.

3.3 The Owner strongly advises the Visitor to take out insurance against cancellation of the booking as the above terms are non-negotiable

4 . The Owner’s Right to Refuse/Alter a Booking

4.1 The Owner may, at the Owner’s discretion, refuse any booking.

4.2 The Owner may cancel or alter arrangements made for the Visitor whether before or during the Holiday Period provided that such cancellation or alteration is necessary:

(a) due to circumstances beyond the reasonable control of the Owner; or

(b) to perform or complete essential remedial or refurbishment works.

4.3 If a booking is altered or cancelled by the Owner due to circumstances beyond the Owner’s reasonable control, the Owner will take reasonable steps to offer a suitable alternative booking. If The Owner is not able to offer such an alternative or the Visitor does not accept the alternative offered, The Owner will return to the Visitor the relevant proportion of the money paid by the Visitor to The Owner in respect of the booking of Honeyfield and will not otherwise be liable for any loss caused by such alteration or cancellation.

5. Maximum Numbers of Visitors

Occupation must be limited to a maximum of six persons in the available beds only. The occupation limits are set in line with the level of services available in Honeyfield. To exceed the maximum number of persons overloads the facilities available which are often not designed or capable of supporting additional usage, and can lead to extensive and expensive damage. As such any over-occupancy will be considered to be a serious infringement of the Terms and Conditions and could result in an immediate requirement to vacate the premises, with no refund of monies due, and possible further charges in the event of damage to the facilities caused by excess usage (for example, a malfunctioning septic tank which has been used by a greater number of people than the tank is designed for).

6. Services

The holiday price will include all reasonable charges for water, gas, electricity, and oil.

7. Liability and Loss of Visitor Property

7.1 Any Visitor’s property found at Honeyfield will normally be disposed of if it is not collected within 6 months and The Owner may charge a reasonable administration fee to cover the costs of storage and handling of lost property.

7.2 The Owner cannot be held responsible for any accident , loss or damage which may be sustained by any Visitor, member of his/her party, or their property, however caused.

8. Pets

Dogs are welcome at Honeyfield. However, a maximum number of two dogs shall apply unless otherwise agreed with the Owner prior to booking. All dogs are expected to be house trained and are not allowed upstairs, nor on any furniture, or beds, nor left unattended at any time. Any other pets may be accepted by prior agreement at the time of booking.

9. Owner’s Right of Entry

9.1 As with any accommodation, there is a need for ongoing and occasionally unforeseen work to be carried out. The Owner and contractors may enter Honeyfield at any reasonable time for reasonable cause. This includes the need to undertake inspections and audits necessary to operate the business, the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of Honeyfield may be required. External windows and doors may be opened during this process.

9.2 The Owner will give the Visitor reasonable notice of such requirements.

10. Visitor Obligations

10.1 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. The Visitor agrees to make his or her party aware of these Terms and Conditions.

10.2 The Visitor agrees to keep and leave Honeyfield and its contents in the same state of repair and condition, and in a clean and tidy state as at the commencement of the booking period (reasonable wear and tear excepted). In particular, the cooker and microwave should be left clean and fat free, crockery and cutlery should be washed, dried and put away. Toilets should be cleaned. The contents of all bins must be placed in the black bags provided, tied and placed in the wheelie bin as the refuse collectors will not take them otherwise. Please recycle as much as possible in the orange bags provided or by using the recycling centres listed in the Welcome Folder. Rubbish is collected on a Monday. Please ensure that the wheelie bin and any orange bags are outside the front gate on the roadside for collection early that day.

10.3 The Visitor must allow The Owner and the Owner’s agents to enter Honeyfield to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.

10.4 The Visitor must not use Honeyfield or allow its use for any dangerous, offensive, noisy, or illegal activities or carry on there any act that may be a nuisance or annoyance to any neighbours. Please act with consideration for the neighbours at all times. In particular, Honeyfield is in a residential area and no late night noise, or outside music is permitted.

10.5 The Visitor and his or her party must comply with any reasonable regulations relating to Honeyfield of which the Visitor has written notice. Such regulations will be found in the Welcome Folder. For example, any local conditions regarding waste disposal and recycling.

10.6 The Visitor and any member of his or her party agrees not to smoke inside the property and any cigarette ends outside the property must be cleared up.

10.7 The use of candles by the Visitor or his or her party at Honeyfield is not permitted

11. Damages and Security Charge

11.1 The Owner recommends that Visitors hold personal insurance for accidental damage and personal liability.

11.2 If on arrival at Honeyfield any visitor discovers that anything is missing or damaged then this must be reported to The Owner immediately otherwise it will be presumed that the damage/loss was caused by the Visitor and a charge may be made.

12. Occupation

12.1 The Agreement is personal to the Visitor. The Visitor must not use Honeyfield except for the purpose of a holiday by the Visitor and the Visitor’s party during the Holiday Period, and not for any other purpose or longer period.

12.3 The maximum occupancy of Honeyfield shall not be exceeded.

13. Supply of Services

13.1 The Owner cannot accept responsibility for a shortage of water where this is as a result of a drought, an act or omission of the relevant water services company or for any other reason outside of The Owner’s reasonable control.

13.2 No refund will be paid by the Owner for mechanical or electrical failure of any kind. Every effort shall be made to repair.

14. Comments/Complaints

14.1 Every reasonable care will be taken to ensure that Honeyfield is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact the Owner. Reasonable steps will then be taken to assist the Visitor.

14.2 The Owner is committed to ensuring that any problems or complaints the Visitor may have whilst at Honeyfield are resolved efficiently and promptly, but as such must be given the opportunity to do so. Any refusal to notify The Owner or refusal of reasonable rectification may affect the Visitor’s right to compensation or repayment.

14.3 Visitors must provide a contact telephone number and suitable time for The Owner to communicate with them about problems or complaints. Visitors must allow access to Honeyfield by any employees or contractors of The Owner to resolve problems or complaints.

14.4 Visitors must formally confirm any unresolved complaint in writing to The Owner within 14 days of return from holiday,

15. Arrival and Departure Times

15.1 The Visitor and his or her party must arrive after the arrival time (3:00pm on the first day of the holiday period) and depart before the departure time (10:00am on the last day of the holiday period).

15.2 The Visitor will be given instructions on how to obtain the keys to Honeyfield prior to the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set and an administration charge of £25.

16. Right to Evict

The Owner may terminate the Agreement on notice, and in such case the Visitor and his or her party must leave (without compensation being payable to the Visitor or any member of his or her party) if there is a serious breach by the Visitor or his or her party of the Agreement where their behaviour endangers the safety of other visitors or where any complaints are made of anti-social behaviour or unreasonable breakages or damage at Honeyfield or smoking restrictions are not observed.

17. Governing Law

The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.minergate fees

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